Privacy Policy
PRIVACY POLICY
Chloe Quebec
At Chloe Quebec, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
By using our Website, you agree to the practices described in this Privacy Policy.
1 – INFORMATION WE COLLECT
When you visit our Website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- IP address
Order Information
- Products purchased
- Order history
- Delivery preferences
- Customer support requests
Device & Browsing Information
- Browser type
- Device type
- Operating system
- Website interactions
- Cookies and analytics data
2 – HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver orders
- Provide customer support
- Communicate order updates
- Improve our Website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails (only where permitted)
3 – PAYMENT SECURITY
All payments processed through our Website are encrypted using SSL technology.
We do not store full credit card details on our servers. Payments are securely processed through trusted third-party payment providers.
4 – SHIPPING & INTERNATIONAL PROCESSING
Our products may be shipped from international warehouses and suppliers, including suppliers located in Asia.
By placing an order, the customer acknowledges that shipping, processing, and certain customer service operations may involve international partners.
Customs duties, taxes, and import charges remain the responsibility of the customer unless otherwise stated.
5 – COOKIES
Our Website uses cookies and similar technologies to improve user experience, analyze traffic, personalize content, and support marketing activities.
Cookies may be used for:
- Website functionality
- Shopping cart performance
- Analytics and performance tracking
- Advertising and retargeting
You may disable cookies through your browser settings at any time.
6 – THIRD-PARTY SERVICES
We may use trusted third-party providers to operate parts of our business, including:
- Payment processors
- Shipping providers
- Analytics tools
- Advertising platforms
- Email marketing services
These third parties may process personal data only to the extent necessary to provide their services.
We are not responsible for the privacy practices of external websites or third-party services linked on our Website.
7 – DATA RETENTION
We retain customer information only for as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
We reserve the right to retain certain information where required by law or legitimate business interests.
8 – CUSTOMER RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent for marketing communications
Requests may be submitted via email.
9 – MARKETING COMMUNICATIONS
By subscribing to newsletters or entering your email during checkout, you may receive promotional communications from Chloe Quebec.
You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.
10 – CHILDREN’S PRIVACY
Our Website and services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from minors.
11 – LIMITATION OF LIABILITY
While we take reasonable measures to protect customer information, no online transmission or electronic storage method is completely secure.
Therefore, we cannot guarantee absolute security of information transmitted through the Website.
To the maximum extent permitted by law, Chloe Quebec shall not be liable for indirect, incidental, consequential, or special damages arising from unauthorized access, data breaches, cyberattacks, or third-party actions beyond our reasonable control.
12 – LEGAL COMPLIANCE
We may disclose personal information if required to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Protect our legal rights
- Prevent fraud or abuse
13 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update, modify, or replace this Privacy Policy at any time.
Changes become effective immediately upon publication on the Website.
It is the customer’s responsibility to review this page periodically for updates.
14 – CONTACT INFORMATION
Questions regarding this Privacy Policy may be sent to:
SUMMARY OF PRIVACY POLICY
▶ SSL encrypted payments
▶ International shipping & processing
▶ Cookies and analytics used
▶ Customer data protected and processed securely
▶ Third-party providers may assist operations
▶ Marketing emails may be sent with consent
▶ Customer rights available under applicable laws
▶ Contact — support@chloequebec.com